Utah Taxpayer Access Point (TAP) Frequently Asked Questions

General

Logins and Passwords

Payments

Third-Party Access

Security

System Requirements

Troubleshooting

Where’s My Refund Application

General

What is the deadline for filing and paying returns using TAP?

You must submit your tax return by midnight on the due date. Start early enough to finish by midnight. Returns submitted after the due date are late and may accrue interest and penalties.

You must submit or schedule your payment to be received by midnight on the due date. You may file your return early and schedule your payment for the due date. Payments received after the due date are late and may accrue interest and penalties.

Using TAP

Who can use TAP?

Businesses, individuals, and representatives (accountants, bookkeepers, payroll professionals, etc.) can all use TAP to manage their Utah tax accounts. For example:

What information do I need to sign up for TAP access?

You must be a customer in our tax system and have a valid email address to sign up for TAP access. You will also need the following information:

Representatives or preparers may gain third-party access if their client gives them the required information and authorization to manage the account (proof may be requested).

Currently IFTA, SFU and IRP representatives must provide a signed Power of Attorney form (paper copy) to our Motor Carrier group before third-party access will be granted. Please contact our Motor Carrier group at 801-297-6800 or 1-888-251-9555 for help.

Once you provide this information, you will receive an authorization code by email to access TAP the first time.

Note: New TAP users should view the online TAP demonstration at taxexpress.utah.gov/ (under Tax Training and Tutorials) for an overview of the basic functions.

Why should I use TAP?

Using TAP is:

What can I do using TAP?

TAP allows you to:

What taxes can I file online using TAP?

The following tax types are available in TAP. More may be added in the future.

Tax Type Access
Beer Tax File & Pay
Corporate Taxes Pay
Fiduciary Tax Pay
Gross Receipts Pay
Individual Income Tax File & Pay
Inheritance Tax File & Pay
Insurance Premium File & Pay
International Fuel Tax Agreement (IFTA) File & Pay
International Registration Plan (IRP) File & Pay
Lubricating Oil File & Pay
Mineral Production Withholding File & Pay
Mining Severance File & Pay
Multi-Channel Video/Audio Service File & Pay
Oil & Gas Conservation File & Pay
Oil & Gas Severance File & Pay
Prepaid Disposable Cell Phones File & Pay
Property Railcar Pay
Radioactive Waste Tax File & Pay
Sales & Use Tax File & Pay
Sales Emergency Services File & Pay
Sales Misc File & Pay
Sales Municipal Telecom File & Pay
Sales MV Rental File & Pay
Sales Restaurant File & Pay
Sales Tax Energy File & Pay
Sales Transient Room File & Pay
Self Insurers File & Pay
Sexually Explicit Business File & Pay
Special Fuel User (SFU) File & Pay
Tobacco File & Pay
Waste Tire File & Pay
Withholding File & Pay

Do I have to use TAP to file my returns or make payments?

You should file IFTA and SFU returns and renewals in TAP. Contact our Motor Carrier Group at 1-801-297-6800 or 1-888-251-9555 if you have questions.

We encourage individuals and businesses to use TAP and our other online services, but it is not mandatory.

Note: Taxpayers requesting a refund on a paper-submitted return may experience longer delays due to budgetary issues.

Is there a cost to use TAP?

No. There is no cost to use TAP.

I don't have the required information to sign up for TAP access. Can I still use TAP?

No. For your security, you must have the required information to register and access accounts through TAP.

What if I make a mistake while using TAP?

You can withdraw any request that is pending in TAP and resubmit the request. You must withdraw requests that process overnight (such as returns and payments) the same day they are submitted.

If the request is a return and has been processed, you may correct your error by amending the return. If your request was a payment, please call 801-297-3996.

You can update requests that are processed immediately (such as address changes) by using Edit on your account screen.

I have multiple tax accounts. Can I access all of them in TAP?

Once you have signed up for TAP access, you can add access to any tax account that is part of the TAP system. This includes most of the major tax types, with more coming soon.

Click Add Access to Another Account on your TAP home page to add each account. You will have to enter verification information for each account.

What happens when I submit a request using TAP?

Requests such as returns and payments show on your account as Pending until they are processed the next business day.

Requests such as address and account access changes will show on your account immediately.

How can I confirm that my request was successful?

You will receive a confirmation number after submitting requests including tax returns, payments or changes to your account information. Please keep this number for future reference.

Will I receive an e-mail from TAPSupport@utah.gov for every request I make?

No. You will only receive and e-mail from TAPSupport@utah.gov when you sign up for TAP access or reset your password or secret question.

My return shows Late-In Error or Ontime-In Error. What should I do?

Your return is being reviewed. Please call us at 801-297-3996 if your Return Status does not change to Late-Processed or Ontime-Processed in 30 days of the date you filed.

Logins and Passwords

How do I sign up for Taxpayer Access Point (TAP)?

Follow these steps to sign up for TAP:

We will send an authorization code in an email to the address you provided. Use this code with your ID and password the first time you log in to TAP.

Do I create my own Login ID and password?

Yes. To protect your security, you choose your own unique ID, password and security question.

Do I need to enter my authorization code each time I log in to TAP?

No. You only need to enter an authorization code the first time you log in to TAP or when you reset your password.

I signed up for TAP access but have not received an authorization code yet. Where is it?

Your authorization code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Ensure you have set these filters to allow email from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, call TAP support at 801-297-3996 to get your authorization code.

I forgot my password. How do I get back into TAP?

Click the Forgot Your Password? link on the TAP login screen. Follow the instructions to set a new password.

You will receive an authorization code in an email to the address you provided. Use this code with your ID the first time you use your new password.

I forgot my password and guessed wrong too many times. Now I’m locked out of my account. How do I get back into TAP?

Call TAP Support at 801-297-3996 to have your password reset.

I forgot my password and followed the steps but have not received an authorization code yet. Where is it?

Your authorization code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Ensure you have set these filters to allow email from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, call TAP support at 801-297-3996 to get your authorization code.

I'm worried that my password has been compromised. What should I do?

You can change your password any time by:

I no longer want access to my accounts in TAP. How do I cancel my access?

Follow these steps to cancel your TAP access:

If you decide later that you want to access your accounts in TAP, you must sign up for TAP access again with a new login ID. Login ID’s cannot be re-used.

Payments

How do I make tax payments using TAP?

You must sign up for TAP access and add your tax account before you can make payments through TAP. When you are in your account information screen, click Make a Payment or Pay next to the correct account period.

You also have an opportunity to Proceed to Payments after submitting returns.

Can I make a payment by credit card using TAP?

Yes, you can pay with Visa, American Express, Discover, or Mastercard. Choose Credit Card from the payment method dropdown list.

Credit card payments are subject to fees.

I have tax due on my return but cannot pay it in full by the due date. Can I make a payment arrangement through TAP?

Yes, you can request a payment arrangement through your TAP account. Click Request Pay Plan or Waiver from your account screen and choose Payment Plan to complete the request.

I made an error entering my payment information? How do I correct it?

You cannot change payment information after submission. You can cancel the payment and submit a new request if the status is Pending.

Select View Request History from your Home page to access the payment request.  Click the Withdraw button on the payment window to cancel the payment.

How do I find my bank routing and account numbers?

Bank Routing and Account Numbers Example

What information will my bank need to process debit payment requests?

You may need to provide your bank with the company identification number (9588805001) and our bank name (J.P. Morgan Chase).

How can I change my bank information if I want to use a different account?

To change an existing payment account, select the My Profile link and click on the desired Payment Account (at bottom of screen). Click Change, update the bank information and save it. To add a Payment Account, click the Add Payment Accounts link and fill in all the fields.

Will I get a confirmation number if I make a payment in TAP?

Yes. After you complete a payment, you will receive a confirmation number. Please write it down or screen print the page since you will not receive a confirmation email from TAP.

When must I make a payment for it to be timely? Is there a grace period?

Payments must be submitted with an effective date on or prior to the filing period due date to avoid penalties and interest. There is no grace period.

How long will it take for my payments to process?

Payments will usually post to your account within three business days. The processing time does not affect the payment effective date. Your payment will post with the effective date that you defined when you submitted the payment, regardless of the amount of time it takes to process the payment.

I can’t see my TAP payment on my account, but my bank shows the money has been withdrawn. How can I see it?

Payments made in advance of filing your return may be viewed by clicking on View Recent Returns and Payments link in the Recent Activity box in the upper right corner of the account page. Payments can also be viewed by clicking on the View Request History link on the Home or account page.

Why do you ask about accounts outside the U.S.?

We are unable to accept payments from an account outside the U.S. at this time.

Third-Party Access

What is third-party access?

Granting third-party access to your account allows another person to file returns, make payments, and otherwise represent you when communicating with the Utah State Tax Commission. This access remains until you remove it from your account.

From the Home page, you can remove or change third-party access levels from your TAP account as follows:

What can someone with third-party access do in TAP?

Third-party representatives can file or amend your returns, make payments, or view and update your account information. They may also submit a payment agreement or waiver request for you.

From the Home page, you can remove or change third-party access levels from your TAP account as follows:

How do I allow or not allow third-party access?

TAP automatically defaults to allow an individual or business access to your account if you give them certain tax information. You can turn off this access through the Manage Logins screen in your account.

From the Home page, you can remove or change third-party access levels from your TAP account as follows:

Can I give a representative access to my tax information in TAP?

Yes. You can give online access to your third-party representative by giving them your account information. They can then add your account to their profile.

From the Home page, you may change or withdraw the approval by:

Can I allow third party access to more than one individual or company?

Yes, for taxes other than IFTA or IRP. You grant online access to each individual or company by giving them your account information for the tax type. They can then add your account to their profile.

What do my employees need to do to start using TAP to file and pay business tax returns?

Each employee should sign up for access using their own ID and password. They should use the company’s FEIN or SSN and will need information from the most recent tax return filed. Depending on the tax type, they may also need the following information:

Currently IFTA, SFU and IRP representatives must provide a signed Power of Attorney form (paper copy) to our Motor Carrier group before third-party access will be granted. Please contact our Motor Carrier group at 801-297-6800 or 1-888-251-9555 for help. Once you provide this information, you will receive an authorization code by email to access TAP the first time.

Note: New TAP users should view the online TAP demonstration at taxexpress.utah.gov/ (under Tax Training and Tutorials) for an overview of the basic functions.

Can I give employees or representatives different access levels in TAP?

Yes. You control which features you want them to use. Third parties are automatically given access to file and pay unless you change their access in your TAP account. The access levels are:

From the Home page, you may change access levels by:

What if I only want the third party to view my account information using TAP?

Third parties are automatically given access to file and pay unless you change access in your TAP account. The access levels are:

From the Home page, you may change access levels by:

I'm a representative. How do I sign up for TAP online?

You must first sign up for TAP access for yourself. Then your client(s) must give you their required information. Finally, you log in as yourself and click Add Access to Another Account.

You will be asked to confirm that you have authorization to act in your client’s behalf (proof may be requested).

Note: New TAP users should view the online TAP demonstration at taxexpress.utah.gov/ (under Tax Training and Tutorials) for an overview of the basic functions.

Security

How is my tax information protected in TAP?

The Utah State Tax Commission uses a secure online registration service to protect your tax information when using TAP. To use TAP, your browser must support 128-bit encryption.

As an added security measure, you are automatically logged out of TAP after 20 minutes of inactivity.

You also play an important role in safeguarding your tax information when using TAP by:

System Requirements

What are the system requirements to use TAP?

TAP supports the following browsers:

Your browser must also:

If you are not using one of these browsers with the above requirements, you may have difficulties and the online services may not work as intended.

Troubleshooting

How do I configure my browser to view and save PDFs?

View the help information for your browser or for Adobe Reader.

I am trying to view/print a letter or print a return but the document is not displaying. What should I do?

Your letter or return may open in a new window. Check to see if there is another open window containing your document.

You may also need to check your pop-up blockers. If you are not allowing pop ups from the TAP website, the document cannot be seen.

Where’s My Refund Application

What tax programs can I receive refund information through the Where is My Refund link?

You may only view refunds issued for individual income tax

Can I view the status of a refund issued last year?

No. This link only allows us to retrieve refund information for the most recent refund issued on the current tax filing year.

However, you can obtain information on refunds issued for the previous years through the Taxpayer Access Point (TAP) link.

What information is required on the Where’s My Refund screen?

You must enter your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and your Federal Adjusted Gross Income (FAGI) from line 4 of your current year income tax return.

I entered the required information but I received a message that the information could not be found at this time. What should I do?

If sufficient time has passed for your refund to be issued, it is recommended that you view TAP for any adjustments that may have been made to your return or refund amount. If you have viewed your account in TAP and still cannot find the refund, please contact us by phone at 1-800-662-4335 or 1-801-297-2200.

Why is my refund amount different from what I was expecting?

The most common reasons are:

If the amount is more than expected, you may have received refund interest with your refund. Refund interest is issued when a refund was not processed within the required time frame.

My refund check was issued over two weeks ago and I have still not received it. What should I do?

If your refund was mailed, please verify the address on your return was correct. If you have not received your refund after thirty days from the issuance date, please contact the Utah Department of Finance at 801-538-3200 for assistance. They will need the EFT or check number shown on the Where’s My Refund application.

My refund was issued by direct deposit over two weeks ago and I have still not received it. What should I do?

If your refund was issued by direct deposit, please review your bank account information. If your direct deposit was rejected, we will mail the refund to the address on your account. If you do not receive a paper check within 30 days from the issuance date, please contact the Utah Department of Finance at 801-538-3200 for assistance.

I have questions about my refund. Who should I call?

If your refund status does not show as issued, please wait 20 days before checking the status again. Due to budgetary issues if you filed a paper return, you should allow 90 days for your refund to show as issued. Filing electronically reduces the time it takes to process your refund.